Luna Paperie (Luna Paperie SRL.) uses information acquired from interactions with you and certain third parties, in order to achieve the objective of providing relevant and high quality products and services.

Respecting online visitors’ right to privacy and protecting the information collected about our visitors and / or clients are matters we take seriously and we process this data in a responsible manner.

The privacy policy informs you about:

– the type of information we collect and how this collection is made;

– the purposes for which we collect and use this information;

– your rights and options regarding our use of our data;

– how your data is processed and to whom it is or may be transferred;

– how long we store your information, etc.

Please read it carefully, and if you do not agree with it, you always have the option of not using the site / purchasing our services or goods.

We reserve the right to periodically update and modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes to legal requirements. In the event of a change, we will display on our site the modified version of the Privacy Policy. Therefore, please check the contents of this Privacy Policy periodically.

DEFINITIONS:

Personal data: any information about an identified or identifiable natural person. An identifiable person is the person who can be identified, directly or indirectly, especially by reference to an identification element such as a name, identification number (identity card, passport, etc.), location data, an online identifier (such as an IP), or to one or more specific elements specific to its physical, physiological, genetic, psychological, economic, cultural or social identity. Examples of data that are not considered to be personal: the registration code of a company; a general commercial email address, such as in**@*****ny.com; as well as anonymized data.

“Processing” means any operation or set of operations performed on personal data or on sets of personal data, with or without the use of automated means, such as collection, registration, organization, structuring, storage, adaptation or alter, extract, consult, use, disclose by transmission, dissemination or otherwise make available, alignment or combination, restriction, deletion or destruction.

Who we are and how you can contact us

Luna Paperie is a brand of Luna Paperie SRL, a small business incorporated in Romania, having its registered office in Romania, Timisoara (hereinafter referred to as “Lune Paperie”, “Luna Paperie SRL”, “we” or “us”). For the purpose of data protection legislation, we are an operator when we process your personal data.

Luna Paperie has not appointed a Data Protection Officer (PDO) because we consider that we do not fulfill the conditions to have the obligation to appoint one. If you have any questions or concerns regarding confidentiality or if you have any questions regarding the personal data you have provided to us, please contact us at any time using the contact form or by emailing us directly at the hello (at ) LunaPaperie.com.

What categories of personal data we process

Data categories and how we collect and store information, including personal data, depend on how our website and related services are used. In general, we collect your personal data directly from you, so that you have control over the type of information you provide to us. We do not collect sensitive data about you. Also, we do not want to collect or process data of minors who have not reached the age of 16 years.

Data collected from your interaction with our site (Cookies, Analytics)

Various technologies / services can be used on our site in order to improve it, to make it easier and faster to use, more efficient and secure . These may automatically collect personal data by us or by third parties on our behalf. Examples of such technologies / services: cookies, services for measuring the web audience and tracking the user’s interaction with the site.

1.1 Measuring the audience and tracking the user’s route / interaction with the site

When you visit our site, data is sent from your browser to the server where it is hosted and to the traffic analysis service providers and it allows us to optimize our services and improve your site experience. Data is collected automatically and stored by us or by third parties on our behalf. Below, in the section “With whom we share your personal data”, all third parties are listed. These may be changed from time to time, and their updated list is included in this Policy.

Collected data may include the following:

Visitor’s IP address (anonymized in Google Analitycs but available in full in case fraudulent attempts to compromise the safety of the site through the security systems implemented)

Date and time of visit

Source URL (site from which the visitor was redirected)

Visited pages and user’s route to our site

Information about the browser used (type, version, operating system, etc.)

1.2 Cookies

Cookies are used on our site. Please read the “Cookies Policy” section to find out more details about our use of cookies and the privacy policies of third parties from which we use web analytics tools or from which we have built-in extension modules on our website.

1.3 Retargeting Services

Our site occasionally uses retargeting services / technologies provided by third parties.

Data provided directly by you

* Note: If you provide any personal data of another person, please ensure that you have the right to disclose that information to us.

1. Personal data: name, first name, postal address, images, billing data, phone number, email address. Bank data (card holder, card number, CCV) are collected by the online payment processor securely. We do not have access and do not process this data.

2. Information you provide to us through third parties such as Facebook, Google and WeChat / ManyChat / etc.

3. Any other data explicitly entered by you. When you contact us, write a comment on the site, give feedback / reviews or place an order.

What are the purposes and grounds for processing

For the provision of services / execution and delivery of ordered products, to your benefit:

– processing orders (taking over, validating, producing, shipping and invoicing)

– solving any problems related to an order placed, the products or services contracted / purchased

– product returns and refunds

– offering assistance / support services (offering answers to your questions)

Therefore, the main purpose of data collection and processing is to conclude and execute the commercial contract between us and you and to be able to respond to any requests you send us. Certain processing as well as the minimum duration of data storage are required by the legislation in force, especially by the fiscal / accounting one.

In order to improve our site and our services

We would like to offer you a great experience, both on site, during and after the conclusion of the commercial contract. Therefore, we collect data on how you interacted with our site (Analytics, Cookies) and we can invite you to complete short satisfaction / feedback questionnaires after the completion of a transaction.

Marketing and internal analysis on optimizing marketing efforts

We do not currently have a subscription newsletter, but we can use retargeting technologies in our online marketing efforts on platforms such as Google, Facebook, Instagram that target people interested in our products / services. (they visited this site).

Legitimate interest

There may be situations in which we process and transmit information to protect our rights and commercial activity, by taking measures to protect the site against cyber attacks, preventing fraud attempts or other malicious actions (including transmitting information). to the competent authorities in these situations) or to manage possible risks to our address.

With whom we share your personal data:

We may transmit or give access to certain personal data to the following third parties:

Our collaborator who offers the accounting

Online / Banking payment processor

Courier

Marketing service providers

Marketing platforms / technologies: Facebook (Ads), Google (Ads)

Web analytics platform / technologies providers: Google (Analytics), HotJar

IT service providers (including hosting, CDN, security, etc.)

Facebook: https: / /www.facebook.com/about/privacy/

Google: https://www.google.com/intl/en/policies/privacy/

HotJar: https://www.hotjar.com/privacy

Unless: https: // unless.com/en/legal/privacy/

If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to the competent public authorities.

In which countries we transfer your personal data

For order fulfillment, data processing is performed on the territory of Romania, where we activate. Sometimes, your personal data may be transferred to entities located in the European Union or outside the Union, in the United States. Third parties from outside the country that may have access to data are IT or marketing service providers: Google, Facebook, HotJar. We will always take all possible measures to ensure that any international transfer of personal data is handled with great care and your rights are protected.

How we protect the security of your personal data

For payments we use specialized payment processors (Paypal, Stripe, Netopia mobilPay). All payment information is encrypted using state-of-the-art algorithms. Invoices are issued using Smartbill. Thus, in the case of a purchase of services or products carried out by email and not through the shopping cart on the site, you will be able to pay their value simply, quickly and safely by clicking on the payment button on the proforma invoice or via PayPal or Stripe.

On the site, we use the HTTPS encryption protocol, we store the data on secure servers and, in addition to the back-up provided by the hosting service provider, we maintain back-up in the cloud (Dropbox / Google). For email, when we communicate with you, we use the dedicated and specialized services offered by Google Suite.

All our samples have fictitious data. We will never send samples with your data, even if we were left with a few extra products (invitations, business cards, etc.). We will endeavor that the images published on the site or the social media channels will not display all your data, but we cannot make guarantees in this regard. If you want complete anonymity, please let us know and we will not publish any images with your products in which your personal data can be identified.

We also make sure that your data is processed for the purposes stated above and as responsible as possible. However, in spite of all the measures taken to protect your personal data, we would like to remind you that, unfortunately, transmitting any information over the Internet, in general, or through other public networks, intranets, is not completely safe, with the risk for the data to be viewed and used by unauthorized third parties. We cannot in any way be responsible for situations or vulnerabilities of systems that are not under our control. Any transmission of information is done at your own risk. Once we receive your information, we will use security procedures and elements to try to prevent unauthorized access.

How long we store your personal data

The storage period will be determined by the legislative requirements, especially the fiscal / accounting ones and the internal policies.

In the case of clients who have purchased goods or services, the invoices and implicitly the data required for the invoicing cannot be destroyed before the legal term expires (the supporting documents underlying the records in the financial accounting are kept in the archive for 10 years, starting from the date end of the financial year during which they were drawn up).

In the case of visitors / users who interacted with the site or communicated with us without becoming customers, we aim to store the data for a period of max 3 years, but we do not guarantee the accuracy of this period. Exceptions are visitors / users who have tried to endanger the security of the site, or had any other intentions to harm our legitimate interests – in which case we assume the possibility of storing their available data as long as Luna Paperie SRL is active, whether or not its administration changes.

What rights do you have

If you provide us with personal data through our website or other channels, you do so voluntarily. If you choose not to provide the requested information, various facilities or benefits to customers may not be available. We cannot process an order without having all the necessary data for invoicing, production, delivery and, as the case may be, graphic personalization.

According to Regulation no. 679/2016, you have the following rights:

The right of access

You can ask us to confirm if we process your personal data, to make available a copy of this data; to provide you with other details about the information concerning you, which we hold and process, to the extent that the information has not already been provided to you through this information.

Right to rectification

You have the right to request the correction or completion of your stored personal data. To do this, send your request to the hello (at) LunaPaperie.com. If your identity is not obvious, we will request additional data to verify the accuracy of the information before making any changes.

The right to delete data (“the right to be forgotten”)

You can ask us at any time to delete your personal data, but only if:

– they are no longer needed for the purposes for which they were collected

– you have withdrawn your consent (in if the data processing was based on consent and not on legitimate interest or to conclude the commercial contract for sale / purchase of goods / services);

– they were processed illegally

– we have a legal obligation in this regard.

Please note that we do not have to comply with your request to delete your personal data if the processing of your personal data is necessary in order to comply with the legal obligations or to find, exercise or defend a right in court.

Right to restriction of processing

You may ask us to restrict the processing of your personal data if:

– you dispute the accuracy of the data, for a period that allows us to verify the accuracy of the data

– the processing is illegal, but you oppose the deletion of the personal data personnel, requesting instead the restriction of their use;

– we no longer need personal data for the purpose of processing, but you ask us for finding, exercising or defending a right in court

– you have opposed the processing, for the time period in which it is verified whether our legitimate rights prevail

If the processing has been restricted pursuant to Article 21, paragraph 1 of Regulation no. 679/2016 such personal data may be processed with the consent of the data subject (you) or for finding, exercising or defending a right in court or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

Right to Opposition

At any time, you have the right to object, for reasons related to your particular situation, to the processing of your personal data. We will no longer process your personal data, unless we have legitimate and compelling reasons that justify processing and prevail over the interests, rights and freedoms of the data subject (you) or the purpose is to establish, exercise or defend a right in instance.

When the processing of personal data is for the purpose of direct marketing, you have the right at any time to oppose the processing for this purpose of the personal data concerning you, including the creation of profiles, as it is related to the direct marketing concerned.

If you oppose processing for the purpose of direct marketing, your personal data will no longer be processed for that purpose as soon as possible.

The right to portability

You can ask us to provide you with your personal data in a structured, commonly used and automatically readable format that can be “ported” directly to another data carrier if: data processing it is based on your consent or the conclusion or execution of a commercial contract with you and the processing is done by automatic means.

Complaints

You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact data of the supervisory authority for data protection are as follows:

National Supervisory Authority for the Processing of Personal Data

B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Phone: +40.318.059.211 or +40.318.059.212;

E-mail:an*****@************on.ro

Without affecting in any way your right to contact the National Supervisory Authority at any time, please contact us in advance, and we will make sure that we will make all necessary and possible efforts to solve any problem amicably.

You can contact us at any time using the contact form on the site, by an email directly at the hello (at) LunaPaperie.com or by mail / courier at the address Gheorghe Asachi 13, #7, Timisoara, Timis, Romania.

COOKIES POLICY
This policy refers to cookies and similar technologies used, as the case may be, on LunaPaperie.com, operated by Luna Paperie SRL, hereinafter referred to as “us”, “we”, “Our site”, “this site”.

Cookies and similar technologies on this site are set by ourselves or by third parties that we have chosen to use as providers.

What are cookies and what do they use?

In this context, the cookie is a small file, consisting of letters and numbers, which will be placed by the Internet browser and stored on the computer, mobile terminal or other equipment used by the user to access the Internet.
The main role of the cookie is to notify the site that the user has returned. By retaining the browser settings, information and authentication system, the user benefits from a service-oriented and optimized site to be more relevant, easy and enjoyable to use. They are also frequently used in establishing aggregate anonymous statistics that help us better understand how users interact with the pages of our site, allowing us to improve the structure and content of the site, but without allowing the personal identification of the visitor.

What types of cookies do we use?

We use the following types of cookies:

Strictly Required Cookies;
Performance cookies;
Functionality cookies;
Analytical and Marketing cookies.

How can you avoid and / or delete cookies?

Most browsers accept cookies by default, but you can change your browser settings to disable cookies or delete cookies from your system. Also, most browsers allow a “private” way in which cookies are always deleted after a visit.

Depending on the browser you use, the cookie settings have a different name.
Most common browsers are listed below:

Google Chrome

Click the menu button (three horizontal dots) at the top right of your browser window and select “Settings” and then “Show advanced settings”.
Locate the title “Data protection” and select “Content settings”
Now select “Allow local data setting”

Safari on OX X

Click on “Safari” at the top of the browser window and select “Preferences”
Click on “Data protection” “
Select” Allow from the websites I visit “

Mozilla Firefox

Click on the menu button (three horizontal bars) on the top right of your browser window and select” Options “
Then select the” Data protection “icon “
Click on” Cookies “, then select” Allow sites to set cookies “

Microsoft Edge

Click on the” Settings “icon (which looks like a gear) located at the top right of the browser window and select “Internet Options”, then click the “Data Protection” button.

Please read the “Help” / “Help” section of your browser for more information on how to set “private” or delete cookies. You can visit our site even if your browser is “private”, but the experience may not be optimal and some features may not be available.

USEFUL LINKS

If you want to find out more about cookies and what they are used for, we recommend the following links:
Microsoft Cookies guide
All About Cookies
http://www.youronlinechoices.com/en/

Services provided by third parties, implemented now or in the near future on our site, that use cookies or similar technologies:

Google Analytics
Category: Analysis
Purpose: Web analytics
Policies: https://www.google.com/analytics/terms/gb.html, https: // support .google.com / analytics / answer / 6004245

Google AdWords
Category: Advertising
Purpose: Remarketing
Policy: https://policies.google.com/privacy, https://policies.google.com/technologies/ads

Hotjar
Category: Analysis
Purpose : Web analytics
Policies: https://www.hotjar.com/legal/policies/privacy

Facebook
Category: Advertising
Purpose: Remarketing
Policies: https://www.facebook.com/privacy/explanation

Unless
Category: Personalization
Purpose: Personalization
Policies : https://unless.com/en/legal/privacy/