© Luna Paperie All rights reserved. MADE WITH ❤ BY LUNA PAPERIE
frequently asked questions
ordering
After you place your order, your chosen design will be personalized with the information that you submitted. We will email your first proof within 1 to 3 business days (M-F, excluding holidays) after your order is placed. Once you receive your proof, you will have to approve your proof for print or request minor edits if necessary. If you request edits, your second proof will be emailed with 1 to 3 business days. A third proof is included, but from our experience it is rarely needed.
Additional rounds of proofs are subject to an additional fee ( 10€ – 30 €) depending on the complexity of the requested changes.
Orders will only be printed upon proof approval.
Yes. blank envelopes are included in the price of wedding invitations, response cards, save the dates, and thank you cards. Outer envelopes and digital addressing options are an additional charge.
Absolutely, but it usually is substantially more expensive than ordering extras up front. Each print run incurs certain setup costs and preparation time, despite the quantity ordered and shipping costs are the same for one card or 50 cards.
We highly recommend ordering at least 10-15 extras, to account for last minute guests, wrong addresses, keepsakes, as well as a set for your photographer.
We do not offer digital proofs until your order has been placed, but please contact us if you have any concers.
personalization
The proofing process includes three rounds of proofs; the first round is based on the wording and colors submitted in your order and the remaining two rounds are for revisions.
Wording changes, colors changes, and some minor layout adjustments can be made during the revision rounds.
Additional rounds of proofs are subject to an additional fee ( 10€ – 30 €) depending on the complexity of the requested changes.
Proofs are emailed as PDF/JPEG files and no hard proofs are available.
If you would like to see our printing, paper and ink options in person, we highly recommend ordering samples.
All of our fonts have been carefully chosen so we don’t recommend font changes in order to preserve the aesthetics of our designs.
However, if there is something you don’t like about a particular design or font, please let us know; we’re happy to work with you and make changes on a case by case basis.
Unfortunately, in most cases, we are unable to modify the paper size and/or orientation of our semi-custom collection designs. Please contact us and we can discuss your requirements and confirm different printing options/alternatives and pricing.
Yes, we can digitally print guest names on the invitations, menus, or belly bands. The cost is 0.5€/piece, with a minimum charge of 30€.
Absolutely! If you need multiple versions of an invite, enclosure card, menu, etc., we can split your order for an additional fee, starting at 15€ for digital printing. The fee and minimum quantities/version will vary depending on the item and printing method.
Please contact us for more information.
Generally yes, but please contact us prior to ordering.
Additional fees may apply and some fonts are not available in all languages which can affect the design.
Yes, if you need stationery items that you don’t see available on our site, please contact us!
assembly
Your stationery order will arrive partially or fully* assembled, depending on your preference. Here’s what to expect in this regard:
Envelope stuffing is included, but no postage stamps are included or affixed.
Any envelope liners, belly bands and accessories come assembled, with the exception of wax seals on outer envelopes.
Partial assembly implies partial envelope stuffing – the RSVP envelopes are NOT placed inside the invitation’s envelope, so you can easily affix postage on them. All other elements that require assembly will include it (e.g.:envelope liners)
Full assembly* – everything comes assembled, but there will be NO postage included or affixed on any envelopes.
We do not offer mailing services.
No, not unless you request so.
digital/printable files
We prefer to arrange printing so that we can ensure our designs are printed to the highest quality standards and preserve their integrity. However, there are some instances where we do offer digital files, mainly for large signage as printing those locally is much more cost effective than shipping them internationally.
cancellations
Yes, custom stationery orders can be cancelled before proof approval. If you’re not in love with your design after three rounds of edits and don’t want to make further edits you can cancel your order via email and receive a full refund.
Once your order goes to print it cannot be canceled, returned, or refunded.
returns & refunds
No, custom stationery is personalized and printed uniquely for you and cannot be returned.
However, if there is an issue with your order, please contact us within 14 days and we will be happy to work with you if you’re unhappy for any reason. If there’s an error on our side we will do our best to make things right.
No, not unless there is a clear printing error on our part. Because all monitors display color differently, your printed stationery may not match what you see on your screen. We are unable to accept returns based on color for this reason.
If you are concerned about colors, we highly recommend ordering samples.
No, once your order goes to print it can not be refunded as it’s custom made for you.
shipping
Yes, we do! You can find more details about shipping on our Shipping & Delivery page.
The service includes tracking, with the exception of sample packs which are sent via a regular, untracked postage service.
Please note orders shipped outside EU may incur customs duties and taxes and these are the responsibility of the customer. Please contact your local customs office for more information regarding whether taxes and duties are payable in your region and their estimated value.
We take no responsibility and will not offer a refund in the event that the customer refuses to pay customs duties and taxes held on an order.
All orders from our semi-custom collection go through three main stages before arriving at your doorstep – Proofing, Production & Shipping.
Proofing – the time spent customizing your stationery. The timeframe varies for this stage of the process depending on the number of edits requested and your level of responsiveness. You can expect to receive your initial proof within 1-3 business days and each round of revisions requires an additional 1-3 business days to complete.
Production – printing, assembling and packaging your order. Print time varies based on the printing method selected. You can find the specific timeframes on the product details tab for the items you’ve purchased and more info on our Ordering process page.
Shipping – all full orders are sent via DHL Express. Delivery time is estimated (though not guaranteed) to be 1-3 business days within EU/UK, 2-4 business days to USA.
Please note: Shipping time is in addition to production time. Please check individual item details for processing timeframes before placing your order.
Items ordered together ship together, and if you need to add items to your order once it has already been shipped, additional shipping charges will apply.
order issues
Oh, no! We really want you to love your purchase and we package your order with the greatest care but, on a rare occasion, things can go wrong. If your stationery arrives damaged, we will of course try our best to make things right. Please send us an email within 72 hours of receipt at he***@*********ie.com detailing the problem. Please include a photo of the damaged item(s) and a photo of the packaging in your email message.
Your stationery will be printed as shown on the approved proofs. If there is an error on your stationery, please contact us as soon as you notice it. We offer discounted reprints for customer approved errors, but shipping charges will be applied (starting at 20€).
Please note that we cannot accept returns or offer refunds due to errors on customer approved proofs, regardless of where the error originated. Final proofing is the responsibility of the client.
If your printed stationery does not match your approved proof, please contact us immediately. We want you to be completely happy with your order and if the printed mistake was due to our error and not on your approved proof, we will reprint the affected items and ship them free of charge.